Partner Channel: Support Infrastructure
GeoTrust has created the most streamlined partner experience possible. Built around a robust technology backbone, the partner program is supplemented with comprehensive partner information resources and support teams.
Sophisticated Partner Portal
Partners benefit from full self-service management of their account, contracts and certificates through GeoCenter, a personalized, web-based interface and partner portal. GeoCenter features full reporting capabilities and customization tools to manage multi-lingual customer communications. Additionally, GeoTrust provides a comprehensive resource center with product information, training materials and ready-to-use marketing and sales resources, which helps make it simple to sell SSL.
Robust API
GeoTrust offers a robust API so that partners can create branded storefronts that seamlessly integrate with GeoTrust’s backend ordering systems. Customers can purchase certificates directly on the partner’s site with minimal intervention from the partner. Certificate enrollment, issuance and distribution processes may be fully automated and customized to the partners’ requirements.
Dedicated Technical and Customer Support
GeoTrust is dedicated to our partners’ success. All partners have immediate access to the following resources.
- Multi-lingual sales and support in 28 different languages
- Dedicated account manager for day-to-day account management
- Customer Support Team responsible for the issuance of certificates and customer documentation queries
- Technical Support Team responsible for post certificate issuance queries
- API Support Team responsible for integration and implementation queries
- Access to support via telephone, chat and email.
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